Job Details

Job Title

Spanish Bilingual Remote Customer Service Representative

Company

Vimo

Company Overview

Its truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, and this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Job Details

• Location: Atlanta, GA (Fully Remote)
• Employment type: Full-time, Seasonal
• Hourly pay: $17.00 $18.50 per hour
• Language: Spanish Bilingual

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the training period
• Committed to full attendance for paid 3?week training period
• Minimum internet speed of 35?Mbps with an Ethernet connection
• Cable/Fiber broadband Internet with a hard?wired Ethernet connection
• Not compatible with mobile internet service providers, satellite, Wi?Fi access, or Wi?Fi adapters/extenders (e.g., T?Mobile is not compatible with our internal systems)

Essential Responsibilities

• Inbound and outbound calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application data entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem?solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self?study, training, and testing required; eligibility to proceed through training and certifications depends on passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self?motivated and success?driven

What We Offer

• Paid training
• Full?time, seasonal role
• Performance and attendance?based incentives in addition to base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (Not Required)

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual (a plus)

Seniority Level

Entry level

Employment Type

Full?time

Job Function

Other

Industries

Technology, Information and Internet