Job Details

Overview

Service Delivery Associate/Lockbox Processing Clerk Pittsburgh, PA. This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross-functional team looking for someone eager to make a lasting contribution!

SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match.

Schedule: This position supports a 24x7 day operation, which might include weekends.

Key Responsibilities

• Mail Processing: Open, sort, and distribute incoming mail according to predefined procedures; ensure all mail is processed promptly and accurately.
• Scanning and Imaging: Operate scanning equipment to capture images of checks, payment coupons, and other documents; verify the quality and clarity of scanned images, making adjustments as necessary.
• Quality Control: Conduct regular quality checks to ensure all items are processed correctly; report any issues or discrepancies to the supervisor promptly.
• Compliance and Security: Adhere to company policies and procedures related to lockbox processing; maintain the confidentiality and security of all processed information.
• Production and Quality Standards: Meet or exceed production and quality standards set by the company; continuously monitor and improve personal performance to achieve these standards; participate in training and development programs to enhance skills and knowledge.

Qualifications

• High school diploma or equivalent; additional education or training in a related field is a plus.
• Previous experience in a lockbox or payment processing environment is preferred.
• Proficiency in operating scanning equipment and related software.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Basic computer skills, including familiarity with Microsoft Office Suite.

Physical Requirements

• Ability to lift and move mail trays and packages up to 25 pounds.
• Prolonged periods of sitting or standing while performing tasks.
• Manual dexterity required for operating scanning equipment and handling documents.

What We Offer

• Career Growth: An opportunity to learn new skills or use a variety of them that may lead to other career opportunities.
• Learning & Development: A culture of learning to help you develop to be the best at what you do.
• We Recognize Talent: A variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

About SPS

SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries. In North America, our services include Mailroom Management (physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services. Our clients span banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and offering employees challenging and exciting career opportunities throughout North America and globally. We invest in professional development and offer competitive benefits and diverse training programs.

We embrace the uniqueness of our employees and are committed to fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.