Job Details

Overview

Records Assistant (Remote) Pay rate: $17.15 hourly. This position is remote. Under the supervision of the Manager of Records and Student Services, the Records Assistant is responsible for delivering a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families. The role involves reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a students official enrollment records using the Universitys student information systems, including Slate, PeopleSoft/CaneLink, PowerFaids, and OnBase.

Primary Duties and Responsibilities

• Serve as the primary contact via phone and email for student and parent questions and concerns related to student applications and records; act as the liaison for student records with other University departments.
• Load and index all documents and files related to undergraduate student records and ensure that the appropriate checklists are satisfied.
• Ensure that student records are kept secure and confidential and are accurately recorded in the Universitys student information systems.
• Understand and communicate key concepts related to records management and apply a practical approach to maintaining accurate student records.
• Regularly review and manage mismatched records in Slate, manage test scores, and process change requests from EM functional personnel.
• Assist with the final high school transcript review process.
• Other duties as assigned.

Minimum Qualifications

• High school diploma required; post-secondary education preferred.
• One (1) year of relevant work experience in records management or customer service, preferably in a higher education or corporate setting.
• Any appropriate combination of relevant education and work experience will be considered.

Knowledge, Skills, and Abilities

• Knowledge of records management concepts.
• Strong attention to detail and ability to manage multiple projects and tasks simultaneously.
• Excellent oral and written communication skills and the ability to provide excellent customer service to students, parents, and administrators.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status: Full time

Employee Type: Staff

Pay Grade: A2