Job Details

Sr. Technical Account Manager - Public Sector/Gov (Remote)

Join to apply for the Sr. Technical Account Manager - Public Sector/Gov (Remote) role at CrowdStrike.

CrowdStrike is a global leader in cybersecurity protecting the people, processes and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform. We are a mission-driven company that cultivates a culture giving every CrowdStriker the flexibility and autonomy to own their careers.

As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. You will be working with people who wrote the book on hacking and internet security.

We care deeply about our customers success. We ensure they are protected, stable, and empowered to stop breaches.

What You'll Do

• Serve as primary technical contact and augment our customer support teams
• Onboard new customers to the CrowdStrike platforms
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite
• Research customers technical issues in a timely manner and follow up with recommendations and action plans
• Escalate customer issues to management when appropriate
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
• Create knowledge base content to capture new learning for reuse throughout the company and user base
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Support the sales teams in identifying account expansion opportunities
• Drive support cases to ensure issues are being resolved in a timely manner

What You'll Need

• Bachelors Degree or equivalent experience
• Experience working with Windows Server Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Ability to travel up to 25%
• Commitment to customer success

Preferred Qualifications

• Bachelors Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
• Deep expertise in Linux and Mac platforms
• Python Scripting and RestAPI experience

This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.

Benefits Of Working At CrowdStrike

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike participates in the E-Verify program and is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at ...@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowStrike participates in the E-Verify program. Right to Work. The base salary range for this position for all U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

Expected Close Date of Job Posting is: 11-10-2025