Job Details

Overview

Join to apply for the Sales Support Specialist, Back-End (Loan Processor) role at Caribou Financial, Inc. in Denver, CO (Remote/Hybrid). The role focuses on post-sale loan processing, customer follow-up, and ensuring deals move to completion.

At Caribou, we care about giving people financial freedom. We pair customers with community banks and credit unions and guide them through the process quickly. On average, our drivers save $115/month on their car loans while protecting their investment long term.

About the Role

In this role, you will

• Be the primary driver of the bottom of the funnel, including follow up and client assistance
• Oversee Loan Advisor (LA) requests
• Own post-sale deals to completion, including document prep and collection, and delay handling
• Act as the primary customer point of contact post sale
• Escalation of loan/product issues to the Loan Advisor
• Monitor and resubmission of daily declines as needed
• Monitor active pipeline and move deals forward as needed
• Support completion of ad hoc manager tasks and additional loan advisor tasks as needed
• Help backfill Caribou Care Queue duties upon request

This role can be based out of our Caribou office in Denver, CO or remote/hybrid within the greater Denver area.

Qualifications

• 1+ years prior loan processing experience
• Computer literacy and ability to adapt with multiple software programs
• High School Diploma/GED or higher

Must be authorized to work in the USA

Benefits

• Competitive compensation: Base compensation of $25/hr with incentive potential
• Equity options
• 401k savings program
• Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance
• Up to $1,000 per year for eligible professional development expenses

Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

• Give a damn. What were doing matters. We show up determined to deliver results, and we love it.
• Velocity. Were intentional about where were going and we race towards it.
• Make the assist. We have diverse strengths. We offer and ask for help so we all win.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Internet