Job Details

About Tiller

Tiller is an innovative, fully remote company that simplifies personal finance by empowering individuals to take control of their money. With automated daily bank feeds, customizable spreadsheet templates, and AI-powered solutions, Tiller is revolutionizing how people trackspending, budget smarter, and achieve long-term financial clarity.

Role Overview

We are hiring a Customer Success Manager (Remote) to lead the next generation of customer success at Tiller. This role is ideal for professionals who are passionate about personal finance, SaaS technology, and AI-driven customer engagement. You will oversee customer onboarding, retention, and satisfaction while shaping support processes that enhance user experience across a growing global community.

Key Responsibilities

• Customer Onboarding & Education

  • Build and optimize customer success resources (help guides, webinars, AI-driven workflows, and community support).

  • Drive smooth onboarding, ensuring customers transition from trial to paid subscriptions successfully.

• Customer Engagement & Retention

  • Proactively engage with customers to understand their financial goals.

  • Deliver excellent support experiences that increase retention, satisfaction, and long-term loyalty.

  • Identify upsell and cross-sell opportunities within Tillers suite of tools.

• Team Leadership & Process Improvement

  • Lead and mentor a remote-first customer success team.

  • Implement AI solutions to improve support efficiency and reduce resolution times.

  • Collaborate with product, marketing, and engineering to enhance the overall customer journey.

• Metrics & Insights

  • Track customer success KPIs including onboarding speed, adoption rate, retention, and NPS.

  • Provide structured customer feedback to influence product development.

Qualifications

• Proven experience as a Customer Success Manager in a B2C SaaS environment.

• Strong knowledge of personal finance, budgeting, and spreadsheet-based financial management.

• Experience managing remote teams and implementing customer success best practices.

• Familiarity with AI-assisted workflows, Intercom, and automated messaging campaigns.

• Excellent communication, problem-solving, and analytical skills.

• Self-driven, adaptable, and able to thrive in a remote-first culture.

Why Join Tiller?

Mission-Driven Work Help people achieve financial independence and clarity.
Remote Flexibility Work from anywhere in the world.
Growth & Career Development Opportunities to advance within a scaling SaaS company.
Innovative Culture Collaborate with a team that embraces creativity, AI adoption, and continuous improvement.

Salary & Benefits

Tiller offers competitive compensation, performance-based incentives, and remote-friendly benefits designed to support work-life balance and career growth.

How to Apply

If youre passionate about customer success, SaaS, and helping people improve their financial futures, this role is for you.

Apply Now

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