Job Details

The Remote Client Support Representative will serve as the first point of contact for clients, partners, and subcontractors seeking assistance with project-related information. This role focuses on handling inquiries, providing updates, and ensuring a professional client experience. The representative works closely with project managers, engineers, and administrative teams to provide accurate and timely responses.

The ideal candidate is highly organized, professional in communication, and skilled at problem-solving. This position requires a strong service mindset, the ability to manage multiple inquiries at once, and the discipline to work effectively in a remote environment.

Key Responsibilities

• Respond to client and partner inquiries via phone, email, or web portal.

• Provide accurate information regarding project timelines, documentation, and procedures.

• Assist subcontractors with document submission, onboarding, and compliance questions.

• Maintain records of interactions and resolutions in company systems.

• Escalate complex or unresolved issues to the appropriate team members.

• Support internal staff by relaying client concerns and feedback.

Qualifications

• High school diploma required; associates or bachelors degree preferred.

• 1-2+ years of experience in customer service, client support, or administrative services.

• Strong communication skills, both written and verbal.

• Proficiency in Microsoft Office and familiarity with CRM or ticketing systems.

• Ability to manage multiple priorities while maintaining professionalism.

Skills

• Client Relationship Management

• Verbal amp; Written Communication

• Multitasking amp; Time Management

• Problem-Solving amp; Resolution

• Professional Etiquette

• Recordkeeping amp; Documentation

Benefits

• Competitive pay

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan with company contribution

• Paid holidays and leave

• Career development opportunities within a growing company