Job Details

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:

• Salary up to $70,000 annually
• Opportunity for career advancement and growth within the organization
• Comprehensive health and welfare benefits
• Supportive and collaborative work environment
• Chance to make a positive impact on patient outcomes and healthcare delivery

Responsibilities

• Oversee the performance of various teams within the call center to ensure operational effectiveness
• Collaborate with the Program Director and Management Team to meet departmental goals
• Plan, review, and optimize workflows within the call center
• Ensure employee training and quality of work consistently exceed expectations
• Audit and verify team members' work to maintain information accuracy

Qualifications

• Bachelors Degree or equivalent combination of education and experience
• Minimum 1 year of management experience with team lead responsibilities
• At least 2 years of experience in pharmacy, healthcare, medical billing, or insurance verification
• Experience verifying insurance eligibility and coverage, including benefits and pre-certification
• Exceptional communication and facilitation skills, both verbal and written

Preferred Qualifications

• Previous supervisory experience of remote staff
• Proficient data entry skills with a typing speed of 30 words per minute or more
• Demonstrated analytic and problem-solving abilities
• Knowledge of healthcare systems and organizations
• Commitment to lifelong learning and improvement