Job Details

Employer Industry: Customer Engagement Services

Why consider this job opportunity:
- Starting salary of $59,000, with the potential for bonuses through the company incentive plan
- Opportunity for career advancement and growth within the organization
- Flexibility to work in a hybrid, in-office, or remote capacity based on location
- Supportive and collaborative work environment focused on coaching and development
- Chance to make a positive impact on team performance and customer satisfaction

What to Expect (Job Responsibilities):
- Supervise and engage a team of Member Engagement Advisors, both on-site and remote
- Cultivate an engaging environment through morale-boosting activities
- Monitor team performance on key metrics such as Service Levels, Quality & Compliance, and Sales
- Provide feedback, coaching, and professional development to team members
- Collaborate with other supervisors to align on schedules and departmental projects

What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of 1 year of people leadership experience
- Experience in customer experience and engagement in an omni-channel environment
- Strong communication skills with the ability to inspire and motivate a team
- Ability to pass and maintain a Producer Property and Casualty License, with paid training provided

How to Stand Out (Preferred Qualifications):
- 3 or more years of experience managing people
- Background in sales is a tremendous asset
- Strong strategic thinking and planning skills
- Experience in developing talent and managing staff effectively
- Willingness to occasionally adjust schedule to support 24/7 teams

#CustomerEngagement #LeadershipOpportunity #HybridWork #CareerGrowth #TeamDevelopment

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