Job Details

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As the Senior Director, Business Intelligence, you drive the strategic vision, development, and execution of business intelligence and analytics capabilities that empower data-informed decision-making across the organization. You lead a team of analysts and partner cross-functionally to develop dashboards, define key performance metrics, and surface actionable insights that drive operational excellence and business growth.

Responsibilities

• Lead the Business Intelligence function, setting strategy and delivering reporting and analytics capabilities that support company-wide objectives.
• Design and implement scalable, reliable dashboards and data tools that provide visibility into key metrics and performance trends across departments.
• Partner with executive and functional leaders to understand business goals and translate them into data models, KPIs, and measurement strategies.
• Drive a culture of data-driven decision-making through data literacy enablement, intuitive tools, and self-service reporting platforms.
• Own the integrity, structure, and governance of key business data and reporting systems, working closely with Data Engineering and Systems teams.
• Evaluate current tools and systems and make recommendations to improve scalability, data integration, and visualization.
• Manage, develop, and mentor a team of BI analysts to ensure high performance, collaboration, and alignment to business priorities.
• Deliver high-quality insights that influence planning, forecasting, customer experience, sales performance, and operational efficiency.
• Lead strategic projects that require complex data modeling, forecasting, and scenario analysis in support of executive decision-making.
• When necessary, support and collaborate with the Chief Financial Officer, Senior VP of Finance and Director of FP&A for special projects (Refinancings, Acquisitions, Divestitures, and other Strategic Initiatives).
• Ability to take on additional senior level responsibilities on a temporary basis in Accounting and FP&A due to unforeseen staffing requirements.

Qualifications

Minimum Qualifications

• 10+ years of progressive experience in business intelligence, analytics, finance, or operations, with at least 5 years in a leadership role.
• Direct Private Equity Experience in a software portfolio company.
• Proven success leading business intelligence or analytics functions in a high-growth, global SaaS or technology company.
• Deep expertise in designing and implementing reporting solutions using tools such as Excel, Salesforce, Tableau CRM, Looker.
• Experience working with data warehouses and ETL processes (e.g., AWS Redshift, Fivetran, Looker ML).
• Demonstrated ability to translate business problems into structured data questions and deliver clear, compelling insights to senior leadership.
• Strong project management skills with the ability to balance short-term needs with long-term scalability.
• Excellent communication skills, with a proven ability to influence stakeholders at all levels and present complex data clearly.

Preferred Qualifications

• Bachelor's or advanced degree in Business, Finance, Data Science, Computer Science, Economics, or a related field.
• Experience in e-commerce, SaaS, or technology-driven environments.
• Knowledge of financial and operational metrics specific to SaaS businesses (e.g., ARR, churn, CAC, LTV).
• Experience collaborating closely with Data Engineering, Finance, and Revenue Operations teams.

Travel Required

Up to 20%

What it's like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1.
• A 6% 401(k) match.
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days.
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
• Accident, critical illness, and hospital indemnity insurance.
• Legal assistance and identity theft insurance plans.
• Life insurance 2x salary.
• Access to the Calm app and the Employee Assistance Program.
• $65/month Remote work stipend for internet.
• Culture and team-building activities.
• Tuition assistance.
• Charitable contribution match up to $250 per year.

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.